Why CRM?
In today's fast-paced, competitive business environment it's more important than ever to create and maintain long-lasting business relationships. FTrack CRM has designed a unique, feature-rich customer relationship management solution to aid you in that task. By combining the full power and flexibility of a high-end solution with quick deployment and an affordable price, FTrack CRM truly is unique in today's CRM market.
Increase Revenues and Always Get Paid by controlling customers' debts and keeping track of services provided to each specific customer according to its service contract and by easily managing and analyzing all charges, including labor, expenses and parts
Increase Productivity by dispatching the right technician to the right call, by measuring the technician's productivity, by letting remote technicians using a web browser view their open tickets, schedules, tasks and customer information, and by reducing the number of customer "status" phone calls since they can view their status online using a web browser.
Our goal is to provide the best Computer Service Business Management Solution designed for small to mid sized businesses (SMB). We are continuously developing new features and modules to enrich our offering and to provide the most advanced and efficient solution for running todaysr business.
FTrack CRMT has a special small business licensing model. You can install FTrack CRMT on your network on as many desktops and laptops as needed, and enjoy access to the shared data from all of them and only pay by the number of employees you actively manage in the system.
FTrack CRMT is priced with small business in mind. Get our complete management tool for your business at the affordable price starting at $160.
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FTrack CRMT will help you to:
- Personalize relationships by centrally managing Accounts, Contacts and Leads together with ALL their related data.
- Provide a better service and increase customer loyalty by efficiently managing all incidents and closing them faster
- Win new sales by tracking Sales Opportunities
- Be efficient by dispatching open tickets to the right technicians
- Save time and meet deadlines by managing employees' calendars and tasks
- Manage service contracts and analyze their profitability . Automatically track contracts by their type: start date and end date, block of time, block of tickets, block of money
- Organize your company price list for products and services
- Increase revenues by easily entering charges for labor services, expenses, products and parts
- Eliminate paperwork! Easily manage and find all document types including MS-Word®, MS-Excel, presentations, emails, scanned documents, etc.
- Know your customers by easily viewing a complete customer history log: Phone call summaries, past appointments, completed tasks, sent documents and emails, charged services and more in one single list
- Be more competitive by identifying your profitable products and services
- Improve results by generating reports and analyzing graphs
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